FAQ

Frequently Asked Questions

Welcome to the Qalreno Fashion Guide.

Here you can find helpful information about our women’s clothing collections, sizing, ordering process, delivery services, and after-sales support.

If you need additional assistance, our customer service team is available:

Email:
service@qalreno.com

Phone:
+1 2053506188

For faster assistance, please include your order number and the email address used when placing your order.

Fashion Collection

What can I find at Qalreno?

Qalreno offers women’s fashion pieces designed for different styles and occasions.

Our collections include:

  • Sweaters
  • Tops
  • Dresses
  • Everyday clothing
  • Seasonal fashion pieces

We focus on versatile designs that can be styled for casual, daily, and special occasions.

Size & Fit Questions

How do I choose my clothing size?

We recommend checking the size information available on each product page before ordering.

When selecting a size, consider:

  • Product measurements
  • Your preferred fit
  • Clothing style
  • Personal comfort

If you are unsure about sizing, you may contact our customer support team before purchase.

Will the clothing fit exactly like the photos?

Product appearance and fit may vary slightly depending on:

  • Body shape
  • Personal wearing preference
  • Screen display
  • Photography lighting

Product descriptions and size information are provided to help customers make suitable choices.

Materials & Product Care

Are colors exactly the same as shown online?

Colors may appear slightly different depending on device screens and lighting conditions.

We make every effort to display products accurately.

How should I care for my clothing?

To help maintain clothing quality, customers should follow the care instructions provided with each item.

General recommendations include:

  • Follow washing instructions.
  • Avoid improper cleaning methods.
  • Store clothing properly when not in use.

Shopping & Payment

How do I place an order?

Choose your preferred item, select available options such as size and color, add it to your cart, and complete checkout.

After payment confirmation, an order confirmation email will be sent.

What payment methods can I use?

Available payment options are displayed during checkout.

Depending on your location, options may include:

  • Credit cards
  • Debit cards
  • PayPal
  • Other secure payment methods

Can I change my order after checkout?

Please contact us as soon as possible if you need to update your order.

Changes can only be considered before your order enters processing or shipment.

Delivery Information

When will my order arrive?

Orders are generally processed within:

1–3 business days

After shipment, delivery usually takes:

10–20 business days

Delivery times may vary depending on destination, carrier services, and customs procedures.

How can I check my order status?

Once your order has shipped, tracking information will be sent to your email.

Please allow some time for tracking information to update after shipment.

Returns & Customer Care

Can I return clothing if the size is not suitable?

Return requests are handled according to our Refund Policy.

Customers should contact us with:

  • Order number
  • Product details
  • Reason for return

Returned items should generally remain in original condition.

What if I receive a damaged or incorrect item?

If there is an issue with your order, please contact us and provide:

  • Order information
  • Description of the problem
  • Photos if applicable

Our team will review the request and provide assistance.

Contact & Company Information

Brand Name:
Qalreno

Website:
qalreno.com

Website Operator:
Ningbo Hongmu Digital Technology Co., Ltd.

Business License Entity:
Ningbo Hongmu Digital Technology Co., Ltd.

Registered Address:
Room 072, Centralized Office, B1008, Building 1,
No. 8 Xingye Avenue,
Ningbo Free Trade Zone, Zhejiang Province, China